Answer Posted / ashok kumar guntakal

Hey growup guys, read the question once again its "quality
analyst in call centers".
Any BPO's first and foremost condition to its executives is
to follow the "PROCESS".
All BPO's are process oriented.
Each and every call recieved or made is recorded, and those
recorded called are then randomly monitored by the Analyst
and then given marks. based on that the Analyst has to
provide feedback to the executive about his positives and
also his areas of improvement.
In BPO's based on the quality marks u will be getting
quality incentives also every month.
So Guys first know how important the word "PROCESS" is in
BPO's.
Hope my answer might help someone who is in need.

How can you relate call centers to bpo?

1258

---

Share your thought about downfall of US economy.

2582

---

why was the inbond process of vodafone

2437

---

what is daily routine of you/mother/father/sister/bro.

3092

---

Why did you leave your previous job and tell me about it?

2353

---

Why Accenture? What do you know about Accenture?

3080

---

How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)

2489

---

what were u doing some many years after doing graduation?

2491

---

abdul, you have technical background but why do you want to come in BPO & for non- technical process?

2950

---

What are the responsibilities of administrative officer in some educational institutions

2036

---

Are you a good team player?

2549

---

WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?

2466

---

How do you tackle a customer ? Explain from your experience and what have learnt from that ?

3223

---

What according to you is a job like at a call center?

2778

---

Extra initiative by u in your current organization other than your KRA (Routine work)

2866

---