Answer Posted / ashok kumar guntakal

Hey growup guys, read the question once again its "quality
analyst in call centers".
Any BPO's first and foremost condition to its executives is
to follow the "PROCESS".
All BPO's are process oriented.
Each and every call recieved or made is recorded, and those
recorded called are then randomly monitored by the Analyst
and then given marks. based on that the Analyst has to
provide feedback to the executive about his positives and
also his areas of improvement.
In BPO's based on the quality marks u will be getting
quality incentives also every month.
So Guys first know how important the word "PROCESS" is in
BPO's.
Hope my answer might help someone who is in need.

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