Answer Posted / james

Inbound,we get a call from the customer to meet their requirement. Here, soft skill has to get a proper synchro with communication & listening skills.

Outbound requires all the above qualities with convincing skills, good vocab, assertiveness and top of all is aggressiveness in a polite manner which may help to convince and transfer into the sales.

Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)

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For which process u are coming... I'm bpo like convergys

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Where do you see yourself after five years? : bpo

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Mention what are the critical attributes of a call center executive?

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what is daily routine of you/mother/father/sister/bro.

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HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance

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What’s your area of opportunity?

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what is us staffing? describe the complete life cycle of the us staffing

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How to deal with unreasonable customer demands?

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what are some aspects of your present or most recent position that you dislike?

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what is insurance

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I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,

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1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

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for some training is a neccesity and for others it's a luxury comment about the above statement

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If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?

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