Answer Posted / goutham

A call center is a centralized office for receiving and transmitting calls or queries from customers through telephones or mails or faxes etc..
It is maintained by a company in-order to process the queries of customers regarding any products or services..

call center varieties

Contact centre – Supports interaction with customers over a variety of media, including but not necessarily limited to telephony, e-mail and internet chat.

Inbound call centre - Exclusively or predominantly handles inbound calls (calls initiated by the customer).

Outbound call centre - One in which call centre agents make outbound calls to customers or sales leads.

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