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Answer Posted / bharti
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What is off-shore outsourcing?
Have you ever worked in a call center before? If so, how long did you work there?
What are your planning in next role?
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?
what is active directory?
GD about the reality show on TV
Extra initiative by u in your current organization other than your KRA (Routine work)
Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?
what are the key resposibilities of Team Leader
How can we control attrition and reduce shrinkage
How is AHT calculated & How will you reduce AHT
Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
6. When a customer has a problem, shows a sincere interest in solving it
