Waht is call centre or what do you understand by a call
centre?

Answer Posted / pankaj

Call centre is a modern industry, it is a business
organization, which earn the moey and provide the job
opprtunity. It is the leading industry in the world. It is
a mediter between customer and a campay. The empolyee of
the campay receives the call from out side or receive the
call from customer.
Call centre provide good job opportunity for fresher.
The atmospere of the campany is very good. In these type of
MNC, the empolyee are treated as same. There is no
unequality between workers/ or empolyees. The work culture
is very good.There is western work culture in the call
centre.
There are two type of call centre One is Domestic and
Second one is International.

INBOUND CALL we receive the call from customer and
solved the queries. It is a customer care department.

OUTBOUND CALL are those, the Empoyee call or contact the
customer and provide the infromation about campay's new
products and sale the products, earn the money.

AND third one is BLENDED.IT is a combination of both,
that is INBOUND & OUTBOUND>


Is This Answer Correct ?    17 Yes 1 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks

2424


If our call center is involved in activities that bend many laws, would you work with us?

757


How to sell a pen in Hindi

3330


Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).

2079


hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy

1922






speak an minute where u reside

1982


What factors do you need to take care of while creating a customer newsletter?

739


provide example where initiated and followed up on a project until its completion ?

1744


What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

1346


What have you done to promote great customer service?

2081


how fast can you learn things?

2422


What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?

1822


what are you planning on your next b'day/what have you planned on your next b'day ..??

1339


WHAT IS YOU CAREER OBJECTIVE?

2189


hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer

2112