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Waht is call centre or what do you understand by a call
centre?
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Answer Posted / pankaj
Call centre is a modern industry, it is a business
organization, which earn the moey and provide the job
opprtunity. It is the leading industry in the world. It is
a mediter between customer and a campay. The empolyee of
the campay receives the call from out side or receive the
call from customer.
Call centre provide good job opportunity for fresher.
The atmospere of the campany is very good. In these type of
MNC, the empolyee are treated as same. There is no
unequality between workers/ or empolyees. The work culture
is very good.There is western work culture in the call
centre.
There are two type of call centre One is Domestic and
Second one is International.
INBOUND CALL we receive the call from customer and
solved the queries. It is a customer care department.
OUTBOUND CALL are those, the Empoyee call or contact the
customer and provide the infromation about campay's new
products and sale the products, earn the money.
AND third one is BLENDED.IT is a combination of both,
that is INBOUND & OUTBOUND>
| Is This Answer Correct ? | 17 Yes | 1 No |
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