Interested to Buy Any Domain ? << Click Here >> for more details...
When a customer starts abusing u how will u deal with him?
n what do u do?
- 10 Answers
- 20000 Views
- DELL, Reliance, Somany Ceramics, TATA, I also Faced
- E-Mail Answers
Answer Posted / raghav
first of all forget about the abusing part and let him to
vent his anger because he is doing that becasue he has
problem with the service provided earlier and he wants
correct solution for the same.
so once he stops abusing and tells the issue he wants to be
resolved note that and apolozies for the inconvenience
casued to him and try to solve the problem online, if it is
not possible then tell the turn around time for the same
and thank him.
| Is This Answer Correct ? | 2 Yes | 0 No |
Post New Answer View All Answers
Why do you see bpo as your career? : bpo
How is Attrition Calculated ?
What is inbound and outbound call centers?
describe briefly your standards for success?
In call centre which types of calls we receive? answer in short.
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
9. Insists on error-free records
what were u doing some many years after doing graduation?
What was your reason for leaving?
I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?
Do you like multi-tasking or you prefer to tackle one problem at a time?
how are you qualified for this job?
why you are join as a quality analyist ?
What is a virtual call center?
have u shared any lighter moment with customercare executive in ur life tell me ur experience
