what do you know about customer service?
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Answer Posted / mohammad aamir
Customer service is an organization's ability to supply
their customers' wants and needs.
Customers and business managers alike like to talk about
what good customer service is (and isn't), but I think this
definition sums up what excellent customer service is
beautifully: "excellent customer service (is) the ability
of an organization to constantly and consistently exceed
the customer's expectations."
Accepting this definition means expanding our thinking
about customer service; if we're going to consistently
exceed customers' expectations, we have to recognize that
every aspect of our business has an impact on customer
service, not just those aspects of our business that
involve face-to-face customer contact.
Improving customer service involves making a commitment to
learning what our customers' needs and wants are, and
developing action plans that implement customer friendly
processes.
| Is This Answer Correct ? | 44 Yes | 9 No |
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