Answer Posted / chandrasekar c.

Call center:

Call center which is a place either making outgoing calls (outbound) or handling incoming calls (Inbound). Tele marketing is one example for outbound and airtel, vodafone... are example for inbound calls where a customer make a call and service rep is responsible to handle it.

BPO:

BPO is a big organisation than a Call Center. A Business process outsourcing is responsible for hiring a part department of another business organisation; outsourcing is done to save costs or gain productivity...

why you feel you would be suitable for Inbound customer service consultant role in a bank ?

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1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

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explain about the validations and in your project where did u used the validations?

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actually what is the working of a call center? what is the method of process and how do they get source?

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give me some examples of where you have had a non satisfied customer and how did you handle it

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have you seen a manhole? why do you think it is shaped like a circle?

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tel me sumdin abt indian culture?

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Which place most you like and why?

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Discuss the most stressful situation you came across in your previous job.

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sell to me a perfume..

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What steps will you take to deal with an unsatisfied customer?

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Why do you want to work in a call center?

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Any idea relating marketing project for a b-school....

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Share your thought about downfall of US economy.

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what is the job description of us it recruiter?

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