Answer Posted / chandrasekar c.

Call center:

Call center which is a place either making outgoing calls (outbound) or handling incoming calls (Inbound). Tele marketing is one example for outbound and airtel, vodafone... are example for inbound calls where a customer make a call and service rep is responsible to handle it.

BPO:

BPO is a big organisation than a Call Center. A Business process outsourcing is responsible for hiring a part department of another business organisation; outsourcing is done to save costs or gain productivity...

Mention the types of call center and what is the difference between them?

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i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz

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Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

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What all rounds do we have to face in dell(bpo)??

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How do you manage your time? Give me a reason of being late?

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For customers, proactive engagement do you know the ways to create it?

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When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer

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name useful online tools that can be used for better customer service

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actually what is the working of a call center? what is the method of process and how do they get source?

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What will be the Salary of a fresher in Dell company for non-voice process?

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tell me something about data analyst

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Tell me about ur college days

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all general question related bpo and self

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what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?

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Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

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