Answer Posted / tamojit mukherjee

Quality is to enhance the value of the product in the
market. In call center quality annalist should listen to
calls in three ways Live, side by side, listen recorded
calls. While comunicating feedback encourage the good ones,
and discorrage the bad ones. Quality annalist works in a
continuous process of evaluating calls and providing
feedbacks enhancing the quality of the calls.

actually what is the working of a call center? what is the method of process and how do they get source?

1905

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Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)

1592

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I like to perform well in pick and speek round what are the tips?

1925

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Can you explain the color red to a blind person?

1570

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Your last travel experience?

1502

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What would you do if your team ceased to perform? Them.

2523

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Why companies outsource? : bpo

791

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Tell us something about yourself, discuss 5 characteristics

2229

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What is a bpo? : bpo

714

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What are the critical attributes of a customer service representative?

693

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What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)

1855

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after ur intermediate why had u stoped ur eduation for one year ?

2221

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What’s your area of opportunity?

5070

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FIRST DAY OF COLLEGE?

2973

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HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION

2047

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