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What do you mean by quality analyst in call centres ?
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Answer Posted / tamojit mukherjee
Quality is to enhance the value of the product in the
market. In call center quality annalist should listen to
calls in three ways Live, side by side, listen recorded
calls. While comunicating feedback encourage the good ones,
and discorrage the bad ones. Quality annalist works in a
continuous process of evaluating calls and providing
feedbacks enhancing the quality of the calls.
| Is This Answer Correct ? | 35 Yes | 18 No |
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