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In a sales order there are 10 line items and the customer
wants to cancel 1 item how u do that.
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Answer Posted / amit gupta
Case 1) For this, you have check if the delivery is created for the specific Item, if it is so then you cannot delete the item. You have to cancel the delivery first, billing and after that the Order line.
Case2) If the delivery for the item is not created then you may block the item for further process in
sales order or you may simply delete the same from the
order.
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