What is the difference between in BPO, KPO and LPO.
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Answer Posted / supreet
BPO
It provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.
Low end services
Process expertise
Pre-defined processes
It employees not- so- qualified workers as it focuses on communication skills
KPO
KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.
High end services
Knowledge expertise
Requires application, understanding of business and analytical bent of mind
It involves skill and expertise of knowledge workers with excellent educational background.
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Tell me about ur college days
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
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