Answer Posted / uche edward

A means a customer service, where customer call in (inbound)
for more information on product and services or to be
assisted with challenges or get answers to question on
product, or (outbound)call customer to educate or know
their take on already existing service or new product or
how they can be served better.
Voice means information would be communicated over the
phones or on contact.
Non-Voice encompasses every other process through which
information on product and services is passed other than
voice, eg e-mails, internet, sms, etc.
Eligibility for this job; Excellent communication,
interpersonal and good listening skills, good problem
skills, good product knowledge etc.

What are your Strengths & What are your Weaknesses ?

1472

---

Give me a instance when a customer appreciate your service.

2155

---

What is your favorite food tell me how it's being prepared?

1615

---

An i m attending dell company interview bt i m rejected in tat last manager round.....they will asked our company h.r u come tis interview after 3 months my 3 months period is over so i should attend for this company interview again...how will get my job pls help me....

4135

---

what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?

9436

---

---

Why do you want to join Virtual Command Centre (Work Force Management)

3301

---

MY name is Bartlemou (bartek for short)Uzeph Kazmeria I am from poland and one day i want to go on polsfactors IM POLISH AND I KNOW IT :D

2274

---

What is a bpo? : bpo

719

---

what is crm?

1212

---

Why do you want to work in a call center?

773

---

Can I know what kind of wrestling is done in the call center

1131

---

Tell me your mother daily routine

1346

---

What are the disadvantage and advantage of working in a call center?

1781

---

sell to me a perfume..

4940

---

why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

1868

---