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Answer Posted / s.s.t.nagamurthi
I have known some of them about Inbond and Outbond.It is
very intersting to me.I will explain about Inbond and
Outbond.INBOND- It is like a customer care,for examble
Airtel.Airtel having lot of customer.If customer having any
doubts or issues,they contact us.we people rectifying the
faults and problems.If we have any new plan,we explain
these things too.By this way,we are maintain a healthy
relationship betwen customer and corporate.That is called
Inbond.
OUTBOND-It is simlaraly to telemarketing.The best example
is Insurance.We people contact the customer voluenterely
and explain about our product and also tell the features of
the product.Thorugh this way we are convincing the customer
to buy our product.That is called Outbond.
Comparing Inbound and Outbond is slightly difficult.Because
we don't know situation of the customer. so we need to
tollerate lot of things.
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