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Whats'the difference between Seviroty and priority ..
Please answer in the follwoing way ?
1) Who will give the priority and Sevirity (ex -
client/users and testers/developers) ?
2) If the client wants to give a high importance to an
issue and for that the QA and developement don't think that
much importance then how would be the situation ?
3) If a high sevirity issue is there but another issues is
there with high priority .. Then which issue will be fixed
first and vice versa ?
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- Covansys, Logica CMG, I also Faced
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Answer Posted / sudipto
Priority is how important is the issue at a perticular
point/duration of time
E.g: Fixing of a bug in balance sheet during year end
Development of a division wise performance report for
chairman of the company
completion of go live critical developments
In most of the cases the priority is defined by the users
or the PM, delivery manager ...
priority may be very high, high, medium and low
Severity is the extent/degree of impact of a problem on the
system/program or other functionalities of the business
Generally defined by the Functional , technical, QA &
testers after conducting a through impact analysis
Severity may be critical (show stopper),major and minor.
E.g: incomplete testing (positive and negative) of the
individual developments is highly severe as they may have
high impact on other functionalities while conducting
integration testing
Priority is associated with an incident and severity is
associated with a problem
Production server down or network failure is both high
priority and high severity as business will stop
functioning and there may be huge financial loss incurred.
Answer to Q-2: Analyze the program to find out the impact
that it will have on the daily transactions and the user
base that will get effected by that. Discuss with the team
and PM and according take the decission.if impact is high
and the risk is high in near future then go and fix it else
convey the message to the client by giving the effort
estimation.
Answer-3: In both the case analyze due to which the the
business process is getting effected highly and for what
duration and then take the call accordingly. All depends on
the type of issue.
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