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Answer Posted / mohit singh
The term 'quality' is often used in a vague, blurred way.
If someone talks about 'working on quality', they may
simply mean activities designed to improve the organisation
and its services.
Quality is essentially about learning what you are doing
well and doing it better. It also means finding out what
you may need to change to make sure you meet the needs of
your service users. Quality is about:
knowing what you want to do and how you want to do it
learning from what you do
using what you learn to develop your organisation and its
services
seeking to achieve continuous improvement
satisfying your stakeholders - those different people and
groups with an interest in your organisation
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