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Answer Posted / guest
call centre is a communication bridge between company and
customer.where company assits eployes to make and receive
the calls from the customers we are supposed to be.where
call centre executive should clear the queries of the
customer about their product and to look the should satify
with the service of the company
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if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
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How do you describe your management style?
Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
How do you prioritize the most important things over the least one?
How is Attrition Calculated ?
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
What according to you,is the most important requisite of a call centre executive?
10. Employees tell you exactly when services will be performed
why you are opting BPO jobs if you having a degree of MSc?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
Tell me something about your college and your course why do you choose that?
SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"
