Answer Posted / preti

call center is centralized organisation used for receiving
and transmitting customer queries my means of telephone.it
is the place where customer queries are solved by customer
support executive.
where bpo stands for business process outsourcing.it is
outsourcing a business process or part of it to another
agency to save cost.call centre is a part of bpos industries

Mention the types of call center and what is the difference between them?

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Are you ambitious?

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Explain briefly Globalisation

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why was the inbond process of vodafone

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tell us about a time when u failed to meet a deadline.

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How do you deal with the question you don’t know the answer that customer asked?

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HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?

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Why weren't you regularized in your previous job?

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i am from bpo sector and have a intervirw with ocwen financial corporation for bpo job so what kind of questions i can expect there

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if customer's credit has misused Rs.30000. Write a email to customer.

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What are your advantages as a newbie?

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why job in wipro?

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Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

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what were u doing some many years after doing graduation?

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Where did you travelled last time

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