Answer Posted / ishant

Three main points required in quality
1. active listener
2. politeness
3. good communication skills
4. positive attitude
5. patience

How do you measure good customer service?

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have u shared any lighter moment with customercare executive in ur life tell me ur experience

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Extra initiative by u in your current organization other than your KRA (Routine work)

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What do you know about the centre/company/role?

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what r the advantages & disadvantages of teamleader?

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What is iso:9000 in outsourcing? : bpo

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hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?

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list three of your most important accomlishment

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hey.. what do you know about HSBC??

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5. When promises to do something by a certain time, they do so

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What are the question being asked by HSBC???

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What is erlang call centre staffing formula

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How would you relate your key competencies to this position?

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What challenges did you face stepping into a leadership role?

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3. Employees at appear professionally dressed

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