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hai my name is khan,as i am fresher to this field that is
call centre,i want you to help me out in giving my self
introduction in brief as how a fresher gives.........
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Answer Posted / shesh nath prasad
But first, think today what you want to say and practice.
Remember, if you hesitate about yourself, your interviewers
will doubt whether you fit their bill of requirements.
After all, if you don't know about you, who does?
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what u know about genpact.
which thing is most necessary for international cal center? how can i improve my voice and accent ?
please describe your daily routine of your mom
how are you qualified for this job?
Give me a specific example of a time when you had to conform to a policy with which you did not agree.
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
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