Interested to Buy Any Domain ? << Click Here >> for more details...
what is call center?what is diffrence call center & bpo?
- 10 Answers
- 52937 Views
- AirTies, Sutherland, I also Faced
- E-Mail Answers
Answer Posted / balaji chunduri
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms that outsource large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services.
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing(KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
| Is This Answer Correct ? | 9 Yes | 4 No |
Post New Answer View All Answers
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
What would you do if the customer says that it took you long to resolve an issue?
What are the important things you need to take care of implementing a crm solution to your business?
how are you qualified for this job?
Why did you leave your previous job and tell me about it?
What steps will you take to deal with an unsatisfied customer?
How can you get responsive customer feedback?
I like to perform well in pick and speek round what are the tips?
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
For implementing a crm solution to your business what things need to take care of?
what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?
Arrange The Letters In 4 Words forming a meaningful sentence- Y,S,S,R,O,I,F,L,U,M,E,I?
provide example where initiated and followed up on a project until its completion ?
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
what is the address of allahabad bank durg ?
