Interested to Buy Any Domain ? << Click Here >> for more details...
When a customer starts abusing u how will u deal with him?
n what do u do?
- 10 Answers
- 20085 Views
- DELL, Reliance, Somany Ceramics, TATA, I also Faced
- E-Mail Answers
Answer Posted / ratheesh
Gotta listen to the customer and note down the important
point of the queries. Once the customer stops abusing, gotta
start with a polite manner saying "We apologize for the
inconvenience and I am here to help you with a apt solution,
as i know that you have problems with.....(mention the main
points which the customer was trying to explain. Then the
customer would listen to you and if you need more help place
the customer on hold and talk to your TL at the same time
you have to specify the time which you are gonna take. Come
back to the customer and solve the problem. Before
disconnecting the line thank the customer for calling you
and make sure the problem is solved:)
| Is This Answer Correct ? | 22 Yes | 1 No |
Post New Answer View All Answers
Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.
topic-what is retail ,politics in india,childhood,
Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?
What are your Strengths & What are your Weaknesses ?
Why do you want to leave your organization or company?
Can you explain the color red to a blind person?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
Define Customer Service & Why is Customer Service important ?
Can you work in shifts?
Have you ever worked in a call center before? If so, how long did you work there?
WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?
Three reasons why you want to join just dial
tel me someting about your past
