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Wat r all the questions asked in Call center interview ?
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Answer Posted / padmakar maurya
they can ask u any thing
basically they check ur presence of mind and
ur communication skills
| Is This Answer Correct ? | 27 Yes | 1 No |
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What will be your approach to improve customer service?
What would you do if the customer says that it took you long to resolve an issue?
Describe the assessment room ? What did u heard or watched recently?
Give me an example scenario of a poor customer service and what would you do differently?
How one can improve customer interactions?
In call centre which types of calls we receive? answer in short.
When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer
Tell me your mother daily routine
if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
1.6. Tell me something about your happiest day of your life.
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
6. When a customer has a problem, shows a sincere interest in solving it
what expectations do you have by own skills?
HOW you spend the last day? how you spend the last Birthday.
