Answer Posted / yash

1.BPO and KPO
Business processing outsourcing and Knowledge processing
outsourcing
The basic difference between these two are something like
this

You require high skills to work for KPO when compare to BPO
for Eg.any graduate can work for BPO..the area of work will
be some thing like order processing or even web development
or document processing of Insurance comp and so on

when it comes to KPO

you require high and professional qualifications
for Eg.a pharmaceutical company wants R&DA work (research
and development ) for its new drug or for new drug
discovery or a Law firm hands over its case study to CAPO
for the legal case ...above these two cases you need to be
highly qualified some thing like PHT in Pharmacy or
Chemistry ,Misc.M.Pharm etc. the second eg I gave you .one
has to be a LAB graduate with experience. you may have
heard about a professional from Bangalore has drafted a
speech for British top politician.. this is called
Knowledge out sourcing (KPO also comes under BP only ) KPO
is lucrative also

For above fields HR activities though doesn't vary much
however there will be some difference they could be
1.for KPO- you will have to recruit professionally
qualified or highly skilled people
2interacting with such people for a junior HR woldn't be
that easy
3.some times HR Dpt will have to act accourding to their
beck and call
4.retaining them is also another head ache
5.since the quality of the work what the parent company
expects that has to be fulfilled for that you have to hire
right candidates .

when it comes to BPO HR Dpt. is center of all activities
and some what you can say "HR will be ruling with the iron
feast " in fact the HR should not
I hope your doubts are clarified

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