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Answer Posted / sweta prakash
1. Time is money so they say, Time is Respect, Time is
Everything
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I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
Do you know the online tools for excellent customer service?
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
1.6. Tell me something about your happiest day of your life.
What if the customer is not happy with your answer or solution?
In call centre which types of calls we receive? answer in short.
what is difference between WEP & WPA-PSK
How one can improve customer interactions?
hi, could u tell me how to sell a pen in hindi
Why companies outsource? : bpo
why do u want to leave the last organization ?
what u know about genpact.
