What do you mean by quality analyst in call centres ?
- 30 Answers
- 125053 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / lateef ul huzban ahmed & r
quality analyst is a person who take care of entire team who
is working under him, in terms of giving exact resolution to
customer's query/complaint in a way where customer should
get satisfied with the given resolution to him.
Quality analyst means
In an organization quality and quantity should got alone if
there is no quality then there's no mean of quantity.
A quality analyst should be like a coach not like a Judge
| Is This Answer Correct ? | 141 Yes | 26 No |
Post New Answer View All Answers
describe briefly your standards for success?
Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks
when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?
How is AHT calculated & How will you reduce AHT
When do you want to start?
ur fav songs & y so?
FIRST DAY OF COLLEGE?
what tune did elvis preasly arrive on sage to in las vagas
How to start up the interview for Team leader or Assistant Manager position
name useful online tools that can be used for better customer service
In call centre which types of calls we receive? answer in short.
How to tackle the customer language barrier that exists in between?
What is your toughest or most challenging experience in life and how did you handle it?
is it ok to say that i am doing mba as wanted to increase the weightage on my profile?
Please tell me how many rounds will be there for apollo health streat IT? It is mentioned that they will ask about sql so tell me what type of questions they will ask?
