Answer Posted / sumeet nandy

A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
telephone. Thus, a call centre can be considered a BPO
organisation. The converse is, however, not true because
there exist BPO organisations, such as medical
transcription agencies, which handle their business through
websites, and do not process any telephone calls on behalf
of their clients.

Do you know the procedures which should be followed while talking to a customer?

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How will you manage agents who are more tenured in the organisation and are elder to you ?

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Why do you consider yourself suitable for administration position?

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What are the skills needed for a BPO back-office job?

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is it ok to say that i am doing mba as wanted to increase the weightage on my profile?

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WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??

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Tell about your work experience. Why you quit that job?

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What part of BPO do you like and dislike?

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HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?

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How to start up the interview for Team leader or Assistant Manager position

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How would you relate your key competencies to this position?

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Why do you want join night Ship ?

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i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?

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What are the responsibilities of administrative officer in some educational institutions

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If you were given a chance to talk to the president what would you like to ask and why?

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