Answer Posted / sumeet nandy

A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
telephone. Thus, a call centre can be considered a BPO
organisation. The converse is, however, not true because
there exist BPO organisations, such as medical
transcription agencies, which handle their business through
websites, and do not process any telephone calls on behalf
of their clients.

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