Describe a situation with a client or prospect where you
made a mistake. How did you handle the error?
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Answer Posted / neelam adhikari
On my first ever visit to a customer I was not prepared
enough for his questions, He kept asking and I had no
answers leave alone convincing I could not even tell him
what exactly my offer was. What I did was told him clearly
that the question he has raised are valid and I need to
look into the offer to tell him exactly how he will be
benefited.I took next appointment and left his office. I
went to my boss and discussed it with him, together we did
all the calculations and revised the offer. This time I
went to the customer and asked with a smile to listen to me
first and keep quiet becuase his fast speech makes me
nervous and I dont want him to miss such a wonderful offer
he and his wife smiled at me and listened quietely the
offer was good and tailormade for them. He gave me the
order. U can call it luck but i call it sharing the truth.
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