what is inbound and outbound
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Answer Posted / biswajit deb
inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.
and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.
| Is This Answer Correct ? | 18 Yes | 6 No |
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