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What is the difference between BPO and CALL CENTRE ?
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Answer Posted / denson
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
telephone.
Thus, a call centre can be considered a BPO organisation.
The converse is, however, not true because there exist BPO
organisations, such as medical transcription agencies, which
handle their business through websites, and do not process
any telephone calls on behalf of their clients.
| Is This Answer Correct ? | 86 Yes | 5 No |
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