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what is BPO?
Why shouldyou want to join bpo?
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Answer Posted / harie
A call centre or call center or BPO(see spelling
differences) is a centralized office used for the purpose of
receiving and transmitting a large volume of requests by
telephone. A call centre is operated by a company to
administer incoming product support or information inquiries
from consumers. Outgoing calls for telemarketing, clientele,
and debt collection are also made. In addition to a call
centre, collective handling of letters, faxes, and e-mails
at one location is known as a contact centre.
A call centre is often operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
Most major businesses use call centres to interact with
their customers. Examples include utility companies, mail
order catalogue firms, and customer support for computer
hardware and software. Some businesses even service internal
functions through call centres. Examples of this include
help desks and sales support.
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