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Suppose you did all your work in a 32 bit system, the
production server is 64 bit system, you find that during
UAT, the system fails and is not working, how will u
communicate to your customer, what solution will you
provide to the client?
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Answer Posted / bj
Check back with your specifications regarding the server
requirements. If the requirement was never specified, you
have assumed that the requirement is a 32 bit system.
In this situation, list the possible reasons why it failed.
Run a system test on a 32 bit machine and doubly ensure that
the reason for failure in only the server specification
Schedule a meeting with the customer and let them know that
the UAT failed and the most probable reason being he server
specification. Provide them the list of other possible
reasons (if you found any) and also inform them about your
plans on how to plan to tackle the issue and your
guesstimate of the time for the same.
Based on the criticallity of the system, one of the
solutions could be to deploy the software system on a 32 bit
server while you figure out a way to fix the issue. This
option could be given to the customer.
It is quite possible that the customer would take this
option and this would save time for the customer and help
your team to quickly find a fix.
Otherwise go with whatever the customer thinks you should do.
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