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- Call Centre AllOther (640)
1. Has modern looking equipment
2. The physical facilities are visually appealing
3. Employees at appear professionally dressed
4. Materials associated with the service are visually appealing
5. When promises to do something by a certain time, they do so
6. When a customer has a problem, shows a sincere interest in solving it
7. Performs the services right first time
8. Provide their services at the time they promise to do so
9. Insists on error-free records
10. Employees tell you exactly when services will be performed
tell about ur self,what do u know about call center n iam an Be graduate how i should answer
in wat manner we shud describe a topic,i wanna know the well mannered step by step answer,plz any one help me outa this
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
how you spend your yestarday
Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.
