How do you deal with the question you don’t know the answer that customer asked?
What steps will you take to deal with an unsatisfied customer?
What do you like about being employed in a call center?
What is onshore outsourcing?
How one can improve customer interactions?
How to deal with the customer having a language barrier?
How can you resolve the problem to customer’s satisfaction?
What is inbound and outbound call centers?
How can you relate call centers to bpo?
What are an inbound call center and an outbound call center? What is the difference between the two?
What is a bpo? : bpo
How good are you with computer skills? : bpo
What is iso:9000 in outsourcing? : bpo
Do you know the common risk associated with bpo’s and how will you cope with them? : bpo
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo