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Un-Answered Questions { Call Centre }

What are your strengths and weaknesses? Give an example of this behaviour

2202


Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

2218


Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2885


Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

2364


Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

2012


Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2359


How do you ensure that your departments goals are in line with the overall company goals?

2125


Describe a situation in which you inspired trust and respect in your team.

2285


What is called Team

2211


What is the difference between KRA & KPI

2653


Why we promoted you as senior Team leader

2229


What's the difference between efficiency and productivity?

2203


If you were given a chance to talk to the president what would you like to ask and why?

2462


How would you sell ice cream to Eskimos?

2144


How do you prioritize the most important things over the least one?

2047