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The theory that 85 percent of the cost of quality is a management problem is attributed to:
A. Doming
B. Kaizen
C. Juran
D. Crosby
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You are the project manager for a new website for the local zoo. You need to perform Qualitative Risk Analysis. When you've completed this process, you'll produce all of the following outputs except: A. Overall risk ranking for the project B. List of prioritized risks C. Inputs to other processes D. List of risks for additional analysis and management
You are a project manager for Candy Works candy factory. Your project involves reporting information from the newly installed candy-counting machine to the financial system. This will give executives the ability to see production run counts at any rime during the day. The project sponsor has promised you a bonus if you get this project completed two weeks sooner than the scheduled project end date. The bonus will come in handy on your trip to the Bahamas planned for later this spring. You've got a few remaining project activities to wrap up before you can close out the project. Which of the following is the most appropriate response? A. You tell the sponsor the project is complete and treat the remaining activities as though they're problems that came up after project closure so that you can still get the bonus. B. You tell the sponsor the remaining activities are outside the scope of the project so the project really is completed and collect your bonus. C. You tell the sponsor the stakeholders added these requirements after the project was well under way and you never agreed to include them in the project so the project really is complete, and you collect your bonus. D. You tell the sponsor you aren't going to make the two-week early completion date as there are remaining activities to finish up.
Your team is split between two buildings on either side of town. As a result, the team isn't very cohesive because the members don't know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider? A. Corrective action B. Collocation C. Training D. Conflict resolution
Which of the following contracts should you use for projects that have a degree of uncertainty and require a large investment early in the project life cycle? A. Fixed price B. Cost reimbursable C. Lump sum D. Unit price
Your nonprofit organization is preparing to host its first annual 5K run/walk in City Park. You worked on a similar project for the organization two years ago when it co-hosted the 10K run through Overland Pass. Which of the Initiation process inputs might be helpful to you on your new project? A. The strategic plan, because you'll want to make sure the project reflects the overall strategic direction of the organization. B. Historical information on the 10K run project. You might be able to gather helpful project information since this new project is similar in nature. C. The product description, which would describe all the details of the run/walk program. D. Historical information from the recent blood drive project.
You are a project manager for Waterways Houseboats, Inc. You have been asked to perform a benefit/cost analysis for two proposed projects. Project A costs $2.4 million with potential benefits of $12 million and future operating cost of $3 million. Project B costs $2.8 million with potential benefits of $14 million and future operating costs of $2 million. Which project should you recommend? A. Project A because the cost to implement is cheaper than Project B B. Project A because the potential benefits plus the future operating costs are less in value than the same calculation for Project B C. Project B because the potential benefits minus the implementation and future operating costs are greater in value than the same calculation for Project A D. Project B because the potential benefits minus the costs to implement are greater in value than the same calculation for Project A
You are a project manager for Fountain of Youth Spring Water bottlers. You are installing a new accounting system and have identified several problems and their causes. You decide to use which of the following flowcharts to diagram the problems' causes and effects? A. Decision tree diagram B. Fishbone diagram C. Benchmark diagram D. Simulation tree diagram
You are a project manager for Candy Works candy factory. Your project involves reporting information from the newly installed candy-counting machine to the financial system. This will give executives the ability to see production run counts at any time during the day. You need to purchase　an expensive piece of hardware as part of this project. One of the vendors bidding on the project is a close friend. In order to win the bid, she needs to know how much money the company is willing to spend on the equipment and consulting. Your friend asks you to give her this confidential information and not tell anyone you did. Which of the following is the most appropriate response? A. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it's a conflict of interest. B. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it’s a personal gain. C. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s a conflict of interest. D. Tell your friend that as a PMP, you’re required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s an ethics violation.
How do you ensure that your project is always on track?
You are a project manager for Laurel’s theater productions. Your new project is coming in over budget and requires a cost change through the cost change control system. The cost variance was projected using which of the following tools and techniques? A. Performance measurements B. Cost baseline measurements C. Computerized tools D. Performance reports
You are a project manager and are in the Closing process of the project. Your customer has been presented with a formal acceptance and sign-off document. They refuse to sign, claiming the product does not meet their expectations. You know that this situation could have been prevented by doing all of the following except : A. Documenting the requirements B. Documenting the customer's refusal to sign C. Performing quality inspections during the process D. Requesting sign-off at important milestones
You are a project manager working in a foreign country. You observe that some of your project team members are having a difficult time adjusting to the new culture. You provided them training on cultural differences and the customs of this country before arriving, but they still seem uncomfortable and disoriented. Which of the following is true? A. This is the result of working with teams of people from two different countries. B. This condition is known as culture shock. C. This is the result of jet lag and travel fatigue. D. This condition is known as global culturalism.
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