Your company provides answering services for several major catalog retailers. The number of calls coming into the service center per month has continued to increase over the past 18 months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true?
A. You’ve made an assumption about vendor availability and expertise. The project came about due to a business need.
B. Vendor availability and expertise are constraints. The project came about due to a business need.
C. You've made an assumption about vendor availability and expertise. The project came about due to a marketing demand.
D. Vendor availability and expertise are constraints. The project came about due to a marketing demand.
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All of the following are tools and techniques of the Performance Reporting process except: A. Variance analysis B. Performance reporting C. Information distribution D. Performance reviews
Your project selection committee used a weighted scoring model and found that Project B, with a score of 54, should be chosen over the other competing projects. Which of the following is true? A. Weighted scoring models are a benefit measurement method, which is a tool and technique in the Initiation process. B. Weighted scoring models are a constrained optimization method, which is an output of the Initiation process. C. Weighted scoring models are a constrained optimization method, which is a tool and technique in the Initiation process. D. Weighted scoring models are a benefit measurement method, which is an output of the Initiation process.
Your company. Kick That Ball Sports, has appointed you project manager for their new Cricket product line introduction. This is a national effort, and all the retail stores across the country need to have the new products on the shelves before the media advertising blitz begins. The product line involves three new products, some with multiple deliverables. The Scope Definition process is now complete. Which of the following is true? A. The WBS template, an output of the Scope Definition process, was used from the previous project to create the WBS for this project. The WBS encompasses the major deliverables for the project. B. The WBS template from the previous project, an output from the Scope Planning process, was used to create the WBS for this project. The WBS encompasses the major deliverables for the project. C. The WBS, an output of the Scope Planning process, has been created, and it encompasses the full scope of work for the project. D. The WBS, an output of the Scope Definition process, has been created, and it encompasses the full scope of work for the project.
You are preparing a cash flow analysis for a project the company is considering undertaking. The project's cost is $525,000, and expected cash inflows are $125,000 the first year and then $75,000 per quarter the second year and $100,000 per quarter after that. What is the payback period? A. 16 months B. 27 months C. 32 months D. 28 months
Theory Y managers believe which of the following? A. That people are motivated only by money, power, or position B. That people will perform their best if they're given proper motivation and expectations C. That people are motivated to achieve a high level of competency D. That people are motivated by expectation of good outcomes
Brainstorming and the Delphi technique are two types of information-gathering techniques found in which process? A. Risk Management Planning B. Risk Response Control C. Risk Identification D. Quantitative Risk Analysis
You are a project manager for Dutch Harbor Consulting. Your latest project involved the upgrade of an organization's operating system on 236 servers. You performed this project under contract. You are in the Contract Closeout process and have reviewed the contracting process to identify lessons learned. What is the name of the tool and technique of Contract Closeout you used to perform this function? A. Procurement audits B. Performance reviews C. Performance audits D. Procurement reviews
You are the project manager for Insomniacs International. Since you don't sleep much, you get a lot of project work done. You're considering recommending a project that costs $575,000, and expected inflows are $25,000 per quarter for the first 2 years, and then $75,000 per quarter thereafter. What is the payback period? A. 40 months B. 38 months C. 39 months D. 41 months
The VP of marketing approaches you and requests that you change the visitor logon screen on the company’s website to include a username with at least six characters. This is considered: A. Project initiation B. Ongoing operations C. A project D. Project execution
You are a project manager working in the automotive industry. You are performing quality control and decide to rank order the frequency of problem occurrences over time using which of the following: A. Control chart B. Pareto diagram C. Cause-and-effect diagram D. Scatter diagram
You know that BAC = 375, PV = 300, AC = 200, and EV = 250. Variances that have occurred on the project to date are not expected to continue. What is the ETC? A. 75 B. 50 C. 125 D. 150
You are a project manager for a network cabling project for your organization. Your project team is made up of six full-time employees and three contractors. This is the first time they have all worked together. This project requires accurate information exchange at all times during the life of the project. How many lines of communication exist among the project team members? A.36 B.41 C.18 D.34