In a flow, when a Customer has called for enquiring about
some product. He does not have any Service tag, Order # or
SR#. In this case what kind of Activity will be created and
how will the agent proceed with the Activity.
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i am planning to learn Siebel CRM, I have no idea how it works & i do have have couple of questions like a learner. i really appropriate you time on this. Questions 1) what is Siebel CRM..? 2) how does it works..? 3) is it GUI interface or program based..? 4)any learning documents (Online) if you have Please forward me.? mahi.bw@gmail.com 5)how do we implement the system..? 6) how do we support after implementation..? any online training course available..? any online step by step document availanble..? Please help me to get into the CRM world. Regards Mahi
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