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IntelNet Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

What are your KPI’S / KRA's ?

 1514

What are the challenges have you face as a Team Leader ?

 1 2130

What was your Service Level Agreement ( SLA) Ratio :-

 1312

Define Customer Service & Why is Customer Service important ?

 1578

What is your experience in Client Management ? Types of Client Interaction ?

 1414

How will you manage agents who are more tenured in the organisation and are elder to you ?

 1705

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

 1289

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

 1336

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

 1599

What are your Strengths & What are your Weaknesses ?

 1470

What are the steps you follow when you appraise an advisor ?

 1471

Do you have exposure to Quartile management ?

 1661

Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

 1995

How is AHT calculated & How will you reduce AHT

 1310

hi, could u tell me how to sell a pen in hindi

 1381

Post New IntelNet Call Centre AllOther Interview Questions


IntelNet Call Centre AllOther Interview Questions


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