which ticketing tool you are using?
Answers were Sorted based on User's Feedback
Answer / selvaprasath
HP open view, remedy,mail(Microsoft Outlook),Lotus
Notes,Magic
Is This Answer Correct ? | 16 Yes | 4 No |
Answer / jagadeesh k
CCM.Net tool from TCS. It has all the modules except
Configuration.It was an easy to use & integrate with
existing environment.
Is This Answer Correct ? | 17 Yes | 6 No |
Answer / subal
HPSD- HP service Desk.First Users send mails to 1st level
support stating their issue,they then create service call
and assign them to respective Team.Unique no is provided
which is call service call no and it's used as reference no
in future.
Is This Answer Correct ? | 12 Yes | 2 No |
Answer / purushoth ak
Solution Manager. It can be used as centralised system to
raise tickets from any system(R3, BIW,APO, CRM etc..)
Is This Answer Correct ? | 13 Yes | 6 No |
Answer / anitha
Peregrine a common ticketing tool used for all the
technologies not only SAP
Is This Answer Correct ? | 11 Yes | 5 No |
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