Answer Posted / k.narsimha rao

hi
the basic in sap crm is u should know the some business
process , and u have to map , if u find the logic in crm it
is very easy ,in crm we have modules like sales , service
and mktg . and channels are cic (win and web client )abd
mobile sales and internet sales so , for every business
improvement they might be use any one , for ther requerment
so have to analyis og business process

regards
k.narsimha rao

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