hi this is jayeshbabu (sap sd) i have give an interview
with l&t infotech they asked ,e about
1) wht u have done in cutover activity?
2)where is the help desk?
3)one complex ticket where u had to put ur thinking caps on?
4)in which scenario v go for different pricing procedure at
orders and billing?
plz do answer this i would be very thankful to u in advance
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Answer Posted / madhusudhan
Hi Jayesh babu,
1.Cutover activity means what is the strategy and plan.
Cutover strategy means what is the tool you are utelizing
to upload the data from legacy to SAP system, lets say LSMW
or E Cat.
Cutover pan nothing but how and in which sequence you are
planning to upload the data, lets take one scenario,
business runs on legacy system but everyday end user enters
the data for that you clearly give instructions that they
have to stop working on legacy system while uploading the
data and you prepare the excel sheets to run the business.
and you can plan on the week ends also for the data upload.
and what data first you are going to upload also imp.
usually master data after that transactional data will be
uploaded.
2.Help desk will be there at clients location when in
Support project where in my project my cleint got thier own
help deak it is the level1 support environment, here any
tickets are raised by end user it will be escalated to the
IT Helpdest and then after from it helpdesk it will be
escaleted to Support team. or if you need any enhancements
on the SAp aplication which is not provided by SAP, there
is a Helpdesk from SAP AG from where we will get OSS notes
to fill the requirements.
3. complex tickets max. like tickets wich are related to
integration for this u have to integrate with other module
team members to resolve the ticket. You can take any ticket
saying that integrated with other modules and spoke with
enduser and lot of discussion done to solve the issue.
4.Differant pricing proc. can be defined for Free of charge
item,Export sales, consignment sales, thirdparty sales,
intercompany sales, contracts and Returns.
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