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What is the role of an abapper in support project?What is
the ticket concept in support project?Who raise the ticket
and who resolve it?Let me know the complete procedure?
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Answer Posted / malli.gontla
In support project, abaper role is to support project. how
means support people will raise tickets(problems occur in
reports etc) and send to abapers with some id. abapers will
do the work. and they contact to support people that id.
In support project there should a SAP Support Team and the
Team members had given an ID , If the user gets any errors
he can issue the tickets to that iD for a particular Consultant.
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