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What is CR (change request)in support project?
can i have answer with real time example please.
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Answer Posted / bala
The Change Request is that request when you do some thing
new in customizing or configuration in the system.
Example:
when ever working with pricing condition record, the
current Support project has only 3 Key combinations,but user
wants to have one more key combination or need to change the
combination means,it is consider as a change request.
Also please find the following steps for processing Change
request:
1. The system will automatically pop with the change request
pop box , when you can give request name as defined by the
system or can give your own request name with heading of
what changes you have made while customization. The system
will generate a request number and you save it. (e.g.:-
SEDK2785467)SEDK- means the Clients System name then
followed by the system generated request number.
Now when you want to release the request you have to use the
T-code SE10 where you can see the requests under the heading
modifiable or released. Go to the modifiable option. Each
request will have again an internal request number. First
you have to release the internal request and then release
the external request number. (please check your error log)
If you want to copy use T-code SCC1 or want to transport use
T-code STMS.
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