how to deal the tickets and how to recive that one
- 2 Answers
- 6067 Views
- TCS, I also Faced
- E-Mail Answers
Answer Posted / sagar
Firstly the ticket comes in the ticketing tool.
After ticket getting, the monitor assigned the ticket to a respective consultant.
A consultant may follow the following activities :
1. When the Consultant gets the ticket, they look at what is the exact problem or check which types of tickets have.
2. The consultant contacted the end-user for more information. When Consultant gets information from the user actual clock start to resolution time.
3. If incident request then consultant use core user remote server to solve ticket and If change request or enhancement/user exit/customization then consultant follow other procedures and permission from the client to change. Now here. effort time to an important role.
4. After getting the Solution., Consultant test it and contacted with a user.
5. The user is satisfied with the given solution. then the consultant closes the ticket.
| Is This Answer Correct ? | 3 Yes | 0 No |
Post New Answer View All Answers
What are the prerequisites of creating a purchasing info record?
Define “company.” How is it different from a client? What are the data in the mm module that are maintained at the company code level?
What are special stocks?
What are the various types of master data in the mm module?
Problem is that after goods receipt and after invoice verification, a reversal of goods receipt is being done. The client wants this more controlled as the grir account is being affected. So no reversals to be done after invoice verification. How to approach this?
Explain the types of gr blocked stocks in sap mm
Briefly describe the history of the sap software?
What information is maintained in accounting view of material master?
What is the organizational structure in the materials management (mm) module?
What data does the information record contain?
What is a blanket po? In which business scenario you will recommend to use blanket po?
How do you check quota rating?
Can we do the physical inventory check of consignment stocks?
What do the we 103 do?
Why is sap so popular?
