Answer Posted / riyaj

as per my knowledge what shilba_sap told is right.

But iwant elaborate bit more.even though the process is
same as said by shilba.
Whatever the configuration done by da consultant and he
saves that configuration automatically system will generete
one request (in Ver 4.7c and above).All the configuration
what v did in the development server is stored in this
request.wen v want to test this configuration,it should be
transferred to quality server which is done by BASIS
consultants.

Process:
Tcode-Se09/10, select our request which v want to release to
Basis guy, n then choose the release buttion(lorry icon)
that means now itz ready to release for basis guy
from dev to quality

Tcode- STMS(Sap Transport Management System),he ll find all
released requests by the consultants.Now he choose the our
request and transeferred it to quality.

There we will do the testing like whether outcome result is
met with expected result or not.
if the testing is successful.then by the similar process
above basis guy transferred the configuration to production
server.
and u send the mail to enduser and tell him to use
it.after using n that configuration running successfully
enduser will send you the return mail stating that your
configuration is working properly.
Now again you send the mail to concerned person(TL
or PL)with the enduser's mail as attachment.
then they will close that ticket.

i.e. da process to close the ticked (as per my Knowledge and
how am closing the tickets)
for all the above mails we are using Outlook Express.

*any queries welcome

Yahoo Id: ari_819 -------Raj ,TCSL,hyd

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