What is REMEDY Ticketing tool, how it works? can any body
answer.?
- 15 Answers
- 235611 Views
- Accenture, dbcl, Diya Systems, HCL, HiTeam, IBM, TATA, TCS, Wipro, I also Faced
- E-Mail Answers
Answer Posted / kap
Hi, I'm Shree.
Remedy is a ticketing tool for clients to report problems. It's a common interface between company and clients(customers). Client creates an incident (ticket) addressing a hardware (any)problem in remedy tool which is known as ticket. As an employee, you will pick ticket and troubleshoot the issue. And you will update your findings in workinfo tab of a ticket and client will check with workinfo was query been answered. Once issue got cleared you resolve ticket.
For example- Client says I'm unable to access a computer n creates ticket.
you troubleshhot n will update as- killed remote session for the computer, please access now. in workinfo tab of a ticket. Client will update as --I'm able to access now, then you resolve it.
| Is This Answer Correct ? | 5 Yes | 2 No |
Post New Answer View All Answers
What are the activities you done in EP?
What is your UNIX experience and the types of UNIX systems you have worked on.
Explain how to define logon groups?
What is XI3.0? Explain XI
How will you define logon groups ? What is load balancing in sap ?
If client copy is stopped in middle, what happens if you want to start it again?
Can anyone forward me EP faqs to the following mail id: hakeem99khan@gmail.com Thanks in advance
When we are doing cash sales, free goods and discount, How many pricing procedure do we need to create..? Only one PP required or have to create multiple PP..? and how many condition type we need to create..?
you want to do a system-copy. List the steps you will take.
Explain the developer trace?
How to create RFC CONNECTION between production server and Global trade system. what prerequsite we need for this.
What is the different type of users in sap?
What is the use of patches in sap system? Could you name few common patch types?
How to assign a mass Tables in Auth Group by using T-code:se54
How can you view locked transactions?
