Interested to Buy Any Domain ? << Click Here >> for more details...
What are tickets in sap? Which type of tickets we have to
face in sap fi? Please give me some example of sap fi -->GL,
-->AR, -->AP.
I will very glad full.
Thanks.
- 4 Answers
- 33905 Views
- IBM, I also Faced
- E-Mail Answers
Answer Posted / nindy dhillon
Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket.
The ticket which is raised by the end user will be posted first to the help desk team of the company. If already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface. When the ticket is posted it will have in different states..new, open and close.
New means ticket is new. Open means someone is working on that ticket. Closed means ticket is resolved. Ticket will have the priorities low, normal and high depending on the SLA.
SLA means service level agreement between the company and the client accordingly ticket will be resolved. High means mostly it should be resolved in 3 to 5 business hours. Normal means it will go for 2 to 3 days. Low means there is no time bound. Depending on the situation we need to resolve. You have two types of tickets, system generated and end user raised tickets
| Is This Answer Correct ? | 9 Yes | 0 No |
Post New Answer View All Answers
What are the common document types in fi?
What are the application areas that use validation and substitutions?
What are document types and what are they used for?
Tell something about the credit-control area in the sap?
Describe mass change/how do you achieve this? : fi- asset accounting
What are the major components of chart of accounts ?
What is the transaction code to create a cost center? : cost center accounting
What is the meaning of preliminary cost estimate for product cost collector?
iam done billing document in sales order is not cost object the billing entry is not genearated the error is foreign trade data missing
How does the system identify a posting period?
How you can import electronic bank statements into sap?
What is payment advice? : fi- accounts receivable
What is the basic purpose of creating a profit center?
What are the ‘submodules’ within fi?
What is functional area, trading partner
