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Analyzing and resolving the case on priority level
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Answer Posted / avishek prakash
We are analyzing and resolving the case as normally on three level, its maintain below :-
SERV 1 : Need to resolve tickets in 0-4 hours
SERV 2 : Need to resolve tickets in 0-8 hours
SERV 3 : Need to resolve tickets in 3 working days.
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