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Please send me some solved Tickets(SD),I have an Interview
within few days(maybe low, medium priority).
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Answer Posted / avishek prakash
Question :- When you are On support then you get severity 1 ticket, how do you take action?
Answer :-
1. Firstly open the ticket
2. Read what the problem is about
3. Login to targeted Servers.
4. Check Logs depending on Error.
5. Propagate first hand information to STAKE HOLDER (DUTY MANAGER)
6. Sit on Issue, fix it, and Close it
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