Answer Posted / meenakshi

1)Logging into Remedy
2)The two most commonly used support consoles — the
Overview Console and the Incident Management Console.
3)Overview Console
This is the first console you will see upon logging into Remedy.It is also your primary method of tracking unassigned email requests. The Overview Console contains three areas:
a)Assigned Work
b)Logger entries
c)Navigation pane, at the left side of the console
4)Incident Management Console
This is where you will likely perform most of your Remedy work. Actions you can perform here include:
• Creating and managing incident-related tickets (including both Service Requests and Service
Restoration Requests);
• Searching for tickets using a variety of criteria;
• Quick viewing of details and tasks associated with a selected request; and
• Fast execution of actions, such as reassignment and resolution, on selected tickets in your queue.
5) Creating a ticket:
a)Open a new incident request form:Incident Management Console.In the navigation pane at left, click New Incident. There is also a Create button below the Request Details area.
b)Incident Request Form: Fill in details pertaining to customer tab,classification tab,Work Info tab,Assignment tab
c)Within the assignment tab -
(i)Select the appropriate Support Organization and corresponding Assigned Group from the Support
Organization and Assigned Group pull-down menus
(ii) If the ticket is ready to be routed to the Support Organization and Group you selected, you can
now click Save
(iii) Updating the Ticket’s Status: This is particularly important if the ticket will remain assigned to you
or your group. There may be group-specific Status options associated with the request, in which case you should record them at this point

A user moved the transport request from dev to qua. How would you trace him?

748

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i want my company code and controlling area defaut as 'ABC" through out SAP what to do ? and my plantcode also default to some value

1636

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I need to change the Company address parameters of a user. The path is SU01 -> -> Change - > Address Tab - > Display Icon in Company Address section. In the new screen, i see a preview section icon; on clicking which, I can change the parameters such as "Sending Country"; "Street/PO Box number" and number of lines in the resulting pop up. Here though i change the parameter "Street/PO Box number" field to 'S' ( Street has priority over PO Box), its changing again to 'P' (PO Box has priority over street) only. In the help section it is written that if we set the user parameter (tcode SU3) LND1 to the desired country we can control the user specific Sending Country with the desired value else it takes the Sending Country of the Company defined by default. But no such parameter has been given for Street/PO Box number so that we could change its value atleast there. Someone suggest me how to change the Street/PO Box number of the Address format for a user to the desired value.

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What is a support package? What is its purpose?

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how would you troubleshoot the 'user can not print'?

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Myself Rahul am MBA(Mkt)having 1.5 years marketing experience.and in SAP-SD for 1 years experience.am looking for job.so pl anywher opening then pl let me revert.

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